Refund policy

PAWFLOW Returns & Refunds Policy

At PAWFLOW, we want you and your furry friend to be happy with your purchase.

Faulty or Damaged Products:

If your product arrives damaged or has a fault, please contact us as soon as possible so we can help resolve the issue.

Please include your order number, a description of the problem, a clear photo and videos showing the damage or fault.

How we resolve issues:

Once we have reviewed your request, we will let you know the next steps.

We do not accept returns for change of mind, incorrect choices, or unwanted products.

Contact us:

Please contact PAWFLOW through the contact details provided on our website if you need help with a faulty or damaged product.